Privacy Policy

1. Information We May Collect

Information You Provide

We may collect information you voluntarily provide when you:

• complete an AR Recovery Assessment;
• request information about CollabRecover;
• request or schedule a Discovery Call;
• communicate with us by email, telephone, or other approved communication channels;
• subscribe or consent to receive marketing communications;
• become or seek to become a CollabRecover client; or
• otherwise submit information through the website.

Depending on the interaction, this information may include:

• name;
• business name;
• job title or role;
• business email address;
• business telephone number;
• state or service location;
• information about your organization’s accounts receivable environment;
• portfolio ranges, aging information, recovery practices, and operational information submitted through the AR Recovery Assessment; and
• information contained in communications you send to us.

The public AR Recovery Assessment is not intended for submission of customer-level account details, Social Security numbers, payment card information, banking credentials, medical information, or other sensitive personal information.

Automatically Collected Information

When you visit the website, certain technical information may be collected automatically by our hosting, security, or website technologies. This may include:

• IP address;
• browser type;
• device type;
• operating system;
• referring pages;
• pages visited;
• date and time information; and
• technical information used for security, performance, and website administration.

Cookies and similar technologies are described in our Cookie & Tracking Notice.

2. How We May Use Information

We may use information to:

• provide and operate the website;
• respond to inquiries;
• process AR Recovery Assessments;
• determine preliminary service-area or engagement eligibility;
• prepare for and conduct Discovery Calls;
• communicate regarding prospective or existing business relationships;
• provide requested information about CollabRecover services;
• send marketing communications when appropriate consent has been provided;
• maintain website security and prevent abuse;
• improve website functionality and user experience;
• maintain business and operational records;
• comply with applicable legal obligations; and
• protect the rights, property, security, or interests of CollabRecover and others.

Submission of an Assessment or inquiry does not create a client relationship or obligate CollabRecover to accept an engagement.

3. Marketing Communications

Where you affirmatively request or consent to marketing communications, CollabRecover may use the contact information you provide to send relevant business communications.

You may unsubscribe using the unsubscribe method provided in the applicable communication.

Transactional, operational, contractual, or service-related communications may be treated separately from optional marketing communications.

4. How Information May Be Shared

We do not sell personal information in the ordinary meaning of selling information for money.

We may disclose information as reasonably necessary to service providers that support our business, such as:

• website hosting and infrastructure providers;
• security providers;
• email and communications providers;
• scheduling providers;
• payment processors;
• professional advisers; and
• other vendors used to operate CollabRecover.

These providers may process information on our behalf or under their own applicable privacy terms.

We may also disclose information when reasonably necessary:

• to comply with applicable law, regulation, legal process, or governmental request;
• to investigate fraud, abuse, security incidents, or unlawful activity;
• to protect legal rights or safety;
• in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction; or
• with your direction or consent.

5. Third-Party Services and Links

The website may link to third-party services, including scheduling or other business platforms.

When you leave the CollabRecover website or interact directly with a third party, that third party’s terms and privacy practices may apply.

CollabRecover is not responsible for the privacy practices of independent third-party websites.

6. Data Retention

We may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including business operations, prospective client follow-up, contractual requirements, dispute resolution, security, recordkeeping, and legal compliance.

Retention periods may vary depending on the type and purpose of the information.

7. Information Security

CollabRecover uses reasonable administrative, technical, and organizational measures designed to protect information under our control.

No Internet transmission, storage system, or security measure can guarantee absolute security.

Visitors should not submit sensitive customer account information through general website forms unless CollabRecover has expressly provided an approved method for doing so.

8. Your Choices and Privacy Rights

Depending on where you reside and applicable law, you may have rights or choices regarding certain personal information.

Requests concerning information submitted directly to CollabRecover may be sent using the contact information provided on this website.

We may need to verify a request before acting on it and may retain information where permitted or required by law.

You may also control certain cookies or similar technologies through your browser or device settings.

9. Children

CollabRecover provides business-to-business services and the website is not directed to children under 13.

We do not knowingly solicit personal information from children through this website.

10. Service Availability

CollabRecover’s services are subject to geographic, operational, account-type, contractual, and legal requirements.

Submitting an Assessment, scheduling a Discovery Call, or contacting CollabRecover does not guarantee that services are available for a particular company, account, customer, or jurisdiction.

See our Service Availability Notice for additional information.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, technologies, or legal obligations change.

The effective date displayed at the top of this page identifies the current version.

12. Contact

Questions concerning this Privacy Policy may be directed to CollabRecover using the contact information published on this website.